Welcome to 1Stay.in. 1STAY TECHNOLOGY PRIVATE LIMITED (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the “Platform”).
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.
1. Information We Collect
Personal Information
We collect information you voluntarily provide when you:
- Register for an account (name, phone number)
- Make bookings or reservations
- Create or manage property listings (address, description, photos, videos, pricing)
- Contact our customer support
- Participate in surveys or promotions
- Submit our contact form (name, email, phone, message)
Automatically Collected Information
- Device & browser data — operating system, device type, browser version, app version.
- IP address & approximate location — city/region derived from IP for location-aware property search. We do not track GPS continuously.
- Usage data — pages visited, properties viewed, search queries, and interaction logs.
- Log data — access timestamps, HTTP request details, and error reports.
Payment Information
We use trusted third-party payment processors (PhonePe, UPI gateways, Axis Bank partners). Payment card details are never stored on our servers — they are handled entirely by PCI-DSS compliant payment partners.
2. How We Use Your Information
- Authenticate you and maintain secure sessions
- Process and manage bookings and reservations
- Facilitate communication between property seekers and owners
- Send booking confirmations, receipts, and important service updates
- Personalise your property feed based on location preferences
- Respond to support requests and contact form submissions
- Prevent fraud, spam, and Platform abuse
- Analyse and improve Platform performance
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your data for targeted advertising.
3. Information Sharing and Disclosure
We share your information only in these limited circumstances:
Between Users
Property owner contact details (phone number) are revealed to seekers onlyafter the seeker explicitly taps “Reveal Contact”. Seeker profiles are visible to owners only within active chat threads.
Service Providers
Trusted third-party providers (SMS gateway, cloud storage, payment processors, hosting) who assist in operating the Platform. They are bound by confidentiality obligations and process data solely on our behalf.
Property Partners
Necessary booking information shared with accommodation providers to fulfil your reservation.
Legal Requirements
When required by law, court order, or to protect the rights and safety of users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets — your data may transfer to the successor entity under the same privacy commitments.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data in transit
- Secure servers and databases with access controls
- Signed JWTs for session management (no passwords stored)
- Regular security audits and updates
- PCI-DSS compliance for payment processing
- Employee access restrictions on a need-to-know basis
No transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use browser cookies and localStorage to store authentication tokens, location preferences, and session state. For full details, see our Cookie Policy.
You can control cookie settings through your browser preferences. Disabling essential cookies may affect Platform functionality.
6. Data Retention
We retain personal data for as long as your account is active or as needed to provide services. Inactive accounts with no active listings or messages may be deleted after 24 months. Chat message history is retained to maintain conversation continuity; you may request deletion at any time. Property listing data is retained until the owner deletes the listing.
7. Your Rights
Under applicable Indian data protection laws (Information Technology Act, 2000 and its rules), you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — update or correct inaccurate or incomplete information
- Deletion — request deletion of your account and associated personal data
- Portability — receive your data in a portable, machine-readable format
- Opt-out — unsubscribe from marketing communications at any time
- Restriction — limit processing of your information in certain circumstances
To exercise any of these rights, email [email protected] with subject line “Privacy Request”. We will respond within 30 days.
8. Children's Privacy
The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Material changes will be notified by posting the updated policy and revising the “Last updated” date. We encourage you to review this page periodically.
10. Contact Us
1STAY TECHNOLOGY PRIVATE LIMITED
C/O DHALIYA DEVI, Near Jaishree Lodge
Hazaribag – 825301, Jharkhand, India
Email: [email protected]
Phone: +91 72504 97146