At a Glance
Cancel Within 24 hrs
Cancel your plan within 24 hours of purchase before using any feature — full refund (minus gateway charges).
No Refund After Use
Once 1 contact, location, or property listing is used, the plan is utilised and non-refundable.
Wallet & Referrals
Wallet balance and referral bonuses can be used to purchase plans but cannot be withdrawn as cash.
Subscription Plan Cancellation
1stay.in offers subscription plans for Seekers (to unlock owner contacts and property locations) and for Owners (to list properties). The following cancellation rules apply to all plans:
Full refund — eligible cancellation
You may cancel and receive a full refund (minus any payment gateway charges) if: (1) your cancellation request is made within 24 hours of purchase, AND (2) you have not yet unlocked any contact, unlocked any property location, or listed any property under the plan.
No refund — plan utilised
Once you unlock even 1 contact, 1 property location, or list 1 property, the plan is considered utilised and no cancellation or refund is possible — regardless of how much of the plan remains unused.
No refund — 24-hour window expired
If 24 hours have passed since purchase and you have not used any features, the plan is still non-refundable. The 24-hour window is strictly enforced.
No refund — wallet/coupon-paid portion
Any portion of a plan paid using wallet balance, referral bonus, or coupon codes is not refundable as cash. If a valid refund is issued, the wallet/coupon-paid portion is credited back to your wallet balance only.
What counts as utilisation? Unlocking 1 contact OR 1 property location OR listing 1 property — whichever occurs first — immediately marks the plan as utilised.
Wallet Balance, Referral Bonus & Coupons
Earn referral bonus
You earn a referral bonus when a user you referred successfully signs up and completes their first plan purchase. Bonus amount is displayed in the referral section of your account.
Use wallet & coupons to buy plans
Your wallet balance (including referral bonus) and valid coupon codes can be applied at checkout to reduce the amount payable for any subscription plan.
No cash withdrawal
Wallet balance and referral bonuses have no cash value and cannot be transferred or withdrawn. They are valid only for purchasing plans on 1stay.in.
Refund to wallet on valid cancellations
If a plan paid partly or fully with wallet/referral balance is cancelled within the eligible window, the wallet/coupon portion is credited back to your wallet — not paid out as cash. Any real-money portion is refunded to the original payment method.
Forfeiture on account termination
All unused wallet balance, referral bonuses, and coupon codes are permanently forfeited upon account termination or suspension for policy violations.
How to Cancel a Subscription Plan
- 1Log into your 1Stay account
- 2Go to "My Plans" or "Subscription" in your account settings
- 3Find the active plan you wish to cancel
- 4Tap "Cancel Plan" and review the refund eligibility details
- 5Confirm your cancellation request
- 6Receive a confirmation email — refund (if eligible) is processed within 6–7 business days
Need help? +91 72504 97146 or [email protected]
Refund Process Timeline
Submit Cancellation
ImmediateCancel through your account settings or contact our support team within the 24-hour window.
Eligibility Review
1–2 hoursWe verify that the cancellation was requested within 24 hours and that no contacts, locations, or listings have been utilised.
Refund Processing
6–7 business daysApproved refund is credited to the original payment method. Wallet/coupon portions are credited back to your wallet immediately.
Confirmation
Within 24 hoursYou receive an email confirmation of the cancellation and refund details.
Force Majeure
Neither party shall be liable for any failure to perform due to unforeseen circumstances or causes beyond their reasonable control — including natural disasters, government actions, pandemics, or other force majeure events. In such cases, we will work with both parties to find a fair resolution.
Frequently Asked Questions
Can I cancel my subscription plan?
Yes — but only within 24 hours of purchase AND before you have unlocked any contact/location or listed any property. Once any of those actions occur, the plan is marked as utilised and cannot be cancelled.
What counts as 'utilising' a plan?
A plan is considered utilised the moment you unlock 1 contact, unlock 1 property location, or list 1 property under that plan — whichever comes first. After that point, no refund or cancellation is possible.
I subscribed but haven't used anything yet — can I get a refund?
Yes, if you request cancellation within 24 hours of purchase and have not yet unlocked any contact/location or listed any property, you are eligible for a full refund (minus payment gateway charges if applicable).
Can I use my wallet balance or referral bonus to buy a plan?
Yes. Both wallet balance (including referral bonus) and valid coupon codes can be applied at checkout to reduce the payable amount for any subscription plan.
Can I withdraw my wallet balance or referral bonus as cash?
No. Wallet balance and referral bonus have no cash value and cannot be withdrawn. They can only be used towards purchasing subscription plans on 1stay.in.
What happens to my wallet/referral bonus if I cancel a plan?
If you cancel a plan within the eligible window, any real money paid is refunded; however, wallet balance or referral bonus used in the purchase is credited back to your wallet — not paid out as cash.
My referral hasn't been credited — what do I do?
Referral bonuses are credited once the referred user completes their first plan purchase. If you believe there is an error, contact us at [email protected] with your referral details.